Account Service Manager Sr. (CST or EST-Telecommuting) (97699)

Company Name:
We areone of the nation's leading health benefits companies and a Fortune Top 50 company. At Anthem, we are working together to transform health care with trusted and caring solutions.
Bring your expertise to our innovative culture where you will have the opportunity to make a difference in people's lives, and to take your career further than you can imagine.
Account Services Manager Sr.
Telecommuting position, candidate must be located in either CST or EST time zones. Preferred location would be state of CT.
Responsible for providing highly advanced customer support and strategic planning for major accounts and serves as a lead for assigned accounts and unit. Essential duties to include, but are not limited to:
Provides strategic planning and account management for large accounts.
Directs and manages the administration of contractual requirements and obligations.
Interfaces with operations to ensure smooth delivery of services.
Maintains ongoing account relationships at multiple levels throughout the customer's organization. Makes recommendations for improvements as needed to meet customers expectations.
Develops effective implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.
Provides both on-site and off-site customer support, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
Coordinates open enrollment meetings, renewal process and training sessions.
Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.
Provides guidance or expertise to less experienced account service managers. Makes routine account visits.
Works on special projects as assigned.
BA/BS and 5-7 years of PBM account service management experience required. Managed Care experience strongly preferred. Excellent customer service, oral, written and interpersonal skills required. Strong problem-solving and presentation skills also required. Up to 50% travel required.
/ Anthem is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine, and is a 2013 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at / / / / . EOE.M/F/Disability/Veteran. /
/ /
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Title: Account Service Manager Sr. (CST or EST-Telecommuting) (97699)
Location: AZ-Scottsdate
Requisition ID: 97699

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