Customer Service Representatives

Company Name:
Healthcare Support Staffing
Job Title: Customer Service Representatives
Position Summary:
Are you an experienced Customer Service Representative in Fond du lac, WI area looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your Customer Service career by joining a growing company that provides on-going training and development? Are you interested in working for a company that offers benefits for full-time permanent employees, flex schedules and the opportunity to grow with the company? If you answered yes to any of these questions this is the position for you!
More Insight of Daily Responsibilities:
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
Analyzes problems and provides information/solutions
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
Thoroughly documents inquiry outcomes for accurate tracking and analysis
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
Researches and analyzes data to address operational challenges and customer service issues
Provides external and internal customers with requested information
Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature
Uses computerized systems for tracking, information gathering and troubleshooting
Target Start Date: September 15th, 2014
Shift: Training: 7am-3:30pm or 7:30am-4pm/ Regular Schedule: 7am-3:30pm or 9:30am-6pm. Looking for flexible candidates.
What We Look For:
Seeking for candidates with recent call center background.
Want More Information?
Interested in hearing more about this great opportunity? Reach out to Fernan Cinco at HealthCare Support Staffing for immediate consideration. Interviews are being held ASAP and immediate offers will be extended. Click APPLY NOW for more information; we look forward to hearing for you!
Why You Should Work For Us:
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

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