Customer Service Representative
Fond du Lac, WI Fond du Lac, WI Estimated:
$37.
7K - $47.
8K a year Estimated:
$37.
7K - $47.
8K a year 11 days ago 11 days ago 11 days ago About the Role:
Provides internal support for the Wabash National Service Centers Parts and Service Team.
Will additionally provide warranty support as needed and if required assist with plant operations.
Receives and processes quotes, orders, inquiries and/or complaints covering items or products ordered.
Uses knowledge of products, product availability, and internal processes to provide key communications to the service centers.
Typically requires analysis, judgment, and sensitivity to customer needs and demonstration of high-level product and process knowledge.
A Customer Service Representative at Wabash will process quotes and orders that may require collaboration with additional resources for processing more complex/custom quotes and orders.
Additionally, you will be a point of contact for internal team members and may be asked to assist in resolving customer's inquiries and complaints.
In this role, you will also respond to more advanced issue escalations promptly and appropriately and obtaining managerial approval when required.
By providing exceptional service and supporting the UP&S teams, the interactions you have with fellow associates will allow you to help drive renewals and contribute to achieving overall business goals.
In this role, you will develop knowledge and understanding of the organization's policies and procedures, as well as of relevant regulatory codes and codes of conduct to ensure your work adheres to those company standards.
You will also obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Lastly, at Wabash, you will be able to develop and maintain excellent process and technical skills by participating in assessments and development planning activities as well as formal and informal training and coaching.
Your
Responsibilities:
Product/Service Information Customer Order Processing Resolving Customer Issues Other duties as assigned Requirements:
Self-directed and self-motivated with good planning skills Excellent organizational skills and problem-solving skills with a strong ability to prioritize and multi-task in a fast-paced environment Ability to remain positive in situations where interests don't initially align Ability to deal with challenging internal and external customers in a manner which shows assertiveness, professionalism sensitivity and tact Proven ability to develop strong, long-term external and internal relationships with employees and key accounts Bachelor's degree preferred Working knowledge of SAP preferred Customer-focused approach Navigates Customer Challenges Communicates Effectively.
Estimated Salary: $20 to $28 per hour based on qualifications.
$37.
7K - $47.
8K a year Estimated:
$37.
7K - $47.
8K a year 11 days ago 11 days ago 11 days ago About the Role:
Provides internal support for the Wabash National Service Centers Parts and Service Team.
Will additionally provide warranty support as needed and if required assist with plant operations.
Receives and processes quotes, orders, inquiries and/or complaints covering items or products ordered.
Uses knowledge of products, product availability, and internal processes to provide key communications to the service centers.
Typically requires analysis, judgment, and sensitivity to customer needs and demonstration of high-level product and process knowledge.
A Customer Service Representative at Wabash will process quotes and orders that may require collaboration with additional resources for processing more complex/custom quotes and orders.
Additionally, you will be a point of contact for internal team members and may be asked to assist in resolving customer's inquiries and complaints.
In this role, you will also respond to more advanced issue escalations promptly and appropriately and obtaining managerial approval when required.
By providing exceptional service and supporting the UP&S teams, the interactions you have with fellow associates will allow you to help drive renewals and contribute to achieving overall business goals.
In this role, you will develop knowledge and understanding of the organization's policies and procedures, as well as of relevant regulatory codes and codes of conduct to ensure your work adheres to those company standards.
You will also obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Lastly, at Wabash, you will be able to develop and maintain excellent process and technical skills by participating in assessments and development planning activities as well as formal and informal training and coaching.
Your
Responsibilities:
Product/Service Information Customer Order Processing Resolving Customer Issues Other duties as assigned Requirements:
Self-directed and self-motivated with good planning skills Excellent organizational skills and problem-solving skills with a strong ability to prioritize and multi-task in a fast-paced environment Ability to remain positive in situations where interests don't initially align Ability to deal with challenging internal and external customers in a manner which shows assertiveness, professionalism sensitivity and tact Proven ability to develop strong, long-term external and internal relationships with employees and key accounts Bachelor's degree preferred Working knowledge of SAP preferred Customer-focused approach Navigates Customer Challenges Communicates Effectively.
Estimated Salary: $20 to $28 per hour based on qualifications.
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