IT Service Desk Technician 1 (Work From Home Flexible)
Fond du Lac, WI Fond du Lac, WI Full-time Full-time Estimated:
$35.
1K - $44.
4K a year Estimated:
$35.
1K - $44.
4K a year 17 hours ago 17 hours ago 17 hours ago Description:
Culture Highlights! Flexible work environment - work from where it's most convenient, home or office.
Flexible work model - flex your time to blend work and life to fit various lifestyles/needs.
Monday through Friday schedule.
9 paid holidays, and 3 additional floating holidays (pro-rate applies).
Volunteer in your community - 24 hours awarded annually.
Professional Growth - internal and external learning and development opportunities.
Robust Total Rewards - Medical/Dental/Vision, Telehealth, Flex Spending, 401k Matching, Life insurance, LT/ST Disability, EAP, & Mileage Reimbursement.
Position will support org wide but ideally be local to Fond du Lac area to fulfill in-office expectations as needed; traveling throughout service regions will be required as needed.
Position
Summary:
The Level 1 Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks.
This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations.
Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.
Responsibilities & Competencies:
Manage the processing of incoming requests to the Service Desk to ensure courteous, timely, and effective resolution of end user issues.
Determine appropriate staff for problem resolution / escalation.
Assist with LCI's IT equipment via order tracking, warranty, and scheduling installations.
Manage inventory and asset tracking of all equipment, software, and software licenses.
Manage PC setup and deployment for new employees using standard hardware, images, and software.
Recommend procedure modifications or improvements.
Provide back-up support for other information systems services personnel.
Develop end user training guides and documentation on the use of LCI's systems and software.
Are you excited about this role but not sure if your work experiences align to the role or qualifications? We encourage you to apply anyway.
At Lakeland Care, our values drive how we do our work and how we hire.
We strive to build an inclusive, authentic workforce that embraces diversity and differences in strengths.
So be sure to highlight your skill set and competencies you're confident in! You may be the right candidate in disguise and/or for other roles.
Requirements:
Associate degree in information systems, computer science or related field is desired, or equivalent combination of formal education and experience preferred (includes knowledge, skills, and abilities).
Minimum of one (1) year of related work experience or equivalent schooling including working with Microsoft desktop platforms.
Knowledge of computer equipment and network systems.
Ability to diagnose and take corrective action in addressing computer/network problems.
Excellent written and verbal communication skills.
Demonstrated proficiency with Microsoft Word, Excel and PowerPoint and willingness to learn new software applications.
Strong organizational ability.
Ability to maintain high level of confidentiality.
Current driver's license, acceptable driving record and proof of adequate insurance required.
Acknowledgement:
This position description describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive.
It does not state or imply these are the only duties and responsibilities assigned to the position.
The employee may be required to perform other job-related duties.
All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.
This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
APPLICATION DEADLINE DATE:
Accepting through 6/14/2023.
For questions on this role, please reach out to the Talent Acquisition Specialist Becky Vang at becky.
vang@lakelandcareinc.
com.
COMPENSATION CAN BE DISCUSSED WITH HUMAN RESOURCES.
- Lakeland Care is a Wisconsin-based non-profit organization that focuses on creating a world we all want to live in.
With long-standing roots as a managed care organization (MCO), Lakeland Care provides long-term care services and supports to eligible frail elders and individuals with physical and intellectual or developmental disabilities to achieve their daily and lifelong goals through Wisconsin's Family Care program.
Currently we serve in 22 counties and have 11 offices in the Central to North East region of Wisconsin.
Our Mission Empowering individuals.
Strengthening communities.
Inspiring futures.
Our Vision To create a world we all want to live in.
Our Core Values Kindness - We believe kindness is always possible and that no compassionate act is ever wasted.
Inclusion - We believe that open hearts and open minds are the only path to a brighter future.
Trust - We believe that honesty is still in style and that promises still have power.
We are an equal employment opportunity employer functioning under an Affirmative Action Plan.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$35.
1K - $44.
4K a year Estimated:
$35.
1K - $44.
4K a year 17 hours ago 17 hours ago 17 hours ago Description:
Culture Highlights! Flexible work environment - work from where it's most convenient, home or office.
Flexible work model - flex your time to blend work and life to fit various lifestyles/needs.
Monday through Friday schedule.
9 paid holidays, and 3 additional floating holidays (pro-rate applies).
Volunteer in your community - 24 hours awarded annually.
Professional Growth - internal and external learning and development opportunities.
Robust Total Rewards - Medical/Dental/Vision, Telehealth, Flex Spending, 401k Matching, Life insurance, LT/ST Disability, EAP, & Mileage Reimbursement.
Position will support org wide but ideally be local to Fond du Lac area to fulfill in-office expectations as needed; traveling throughout service regions will be required as needed.
Position
Summary:
The Level 1 Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks.
This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations.
Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.
Responsibilities & Competencies:
Manage the processing of incoming requests to the Service Desk to ensure courteous, timely, and effective resolution of end user issues.
Determine appropriate staff for problem resolution / escalation.
Assist with LCI's IT equipment via order tracking, warranty, and scheduling installations.
Manage inventory and asset tracking of all equipment, software, and software licenses.
Manage PC setup and deployment for new employees using standard hardware, images, and software.
Recommend procedure modifications or improvements.
Provide back-up support for other information systems services personnel.
Develop end user training guides and documentation on the use of LCI's systems and software.
Are you excited about this role but not sure if your work experiences align to the role or qualifications? We encourage you to apply anyway.
At Lakeland Care, our values drive how we do our work and how we hire.
We strive to build an inclusive, authentic workforce that embraces diversity and differences in strengths.
So be sure to highlight your skill set and competencies you're confident in! You may be the right candidate in disguise and/or for other roles.
Requirements:
Associate degree in information systems, computer science or related field is desired, or equivalent combination of formal education and experience preferred (includes knowledge, skills, and abilities).
Minimum of one (1) year of related work experience or equivalent schooling including working with Microsoft desktop platforms.
Knowledge of computer equipment and network systems.
Ability to diagnose and take corrective action in addressing computer/network problems.
Excellent written and verbal communication skills.
Demonstrated proficiency with Microsoft Word, Excel and PowerPoint and willingness to learn new software applications.
Strong organizational ability.
Ability to maintain high level of confidentiality.
Current driver's license, acceptable driving record and proof of adequate insurance required.
Acknowledgement:
This position description describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive.
It does not state or imply these are the only duties and responsibilities assigned to the position.
The employee may be required to perform other job-related duties.
All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.
This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
APPLICATION DEADLINE DATE:
Accepting through 6/14/2023.
For questions on this role, please reach out to the Talent Acquisition Specialist Becky Vang at becky.
vang@lakelandcareinc.
com.
COMPENSATION CAN BE DISCUSSED WITH HUMAN RESOURCES.
- Lakeland Care is a Wisconsin-based non-profit organization that focuses on creating a world we all want to live in.
With long-standing roots as a managed care organization (MCO), Lakeland Care provides long-term care services and supports to eligible frail elders and individuals with physical and intellectual or developmental disabilities to achieve their daily and lifelong goals through Wisconsin's Family Care program.
Currently we serve in 22 counties and have 11 offices in the Central to North East region of Wisconsin.
Our Mission Empowering individuals.
Strengthening communities.
Inspiring futures.
Our Vision To create a world we all want to live in.
Our Core Values Kindness - We believe kindness is always possible and that no compassionate act is ever wasted.
Inclusion - We believe that open hearts and open minds are the only path to a brighter future.
Trust - We believe that honesty is still in style and that promises still have power.
We are an equal employment opportunity employer functioning under an Affirmative Action Plan.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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